Spectrum Internet Not Working? Try These Simple Fixes. (2024)

1. Check for Spectrum outages

The last time I was having serious connectivity issues, it turned out local squirrels were chewing on the cables outside. True story!

So before tossing your laptop out of a window, see if there are any network outages in your area by going to the Spectrum outage page. You can also set up a profile on the My Spectrum app to receive push notifications that tell you whenever there are outages or other service interruptions—and estimate when the network will be back up.

There’s not much you can do if Spectrum’s network is down. But fellow TV writer and comedian Josh Gondelman, who has written on Desus & Mero and The Marvelous Mrs. Maisel, tells how he has handled professional internet snafus: “I’ve had little lag in meetings that I always feel reflects badly on me, even though everyone understands that it can happen sometimes,” he says. “It still makes me feel like I took their call on a tin can.”

“I recently had my Wi-Fi fully go out during a podcast recording that I’d already rescheduled, and I ended up recording on my computer but listening to the call on my phone,” Josh recalls. “It was extremely frustrating and embarrassing!”

2. Restart your equipment

First off, check to see which equipment you have. From there, follow these steps.

• Go to the Spectrum troubleshooting guide and scroll down until you see the Reset It button under “Troubleshoot Internet Equipment.”
• Go to the Internet tab and choose your equipment from the list provided.
• Look for a Connection Issue status next to your equipment.
• Select Troubleshoot
• SelectRestart
• Then select Restartagain

This will restart your equipment and hopefully get it working again. If you need extra help navigating the process, check out our guide to restarting your Wi-Fi router.

3. Reboot your modem and router

There’s nothing like turning something off and on again to get it back to work! Also called power cycling, this is a tiny step up from simply restarting your equipment.

• Unplug the power cord from the back of your modem.
• Unplug the power cord on your router. (If you have a modem/router combo, also called a gateway, you can skip this step.)
• Wait for 30 seconds, then plug your modem’s power cord back in.
• Wait for two minutes while the modem reconnects to the internet. You’ll know if it has reconnected when the blue light is solid.
• Plug the power cord into the router, and wait another two minutes while it connects.
• Your device should automatically connect to the Wi-Fi network from your router. You may need to reconnect to Wi-Fi on your computer by hitting the 🛜at the top right corner of your computer, selecting your Wi-Fi network, and entering your password.
• To test it out, visit your favorite web page to make sure it loads properly and your internet is working again.

Spectrum Wi-Fi still not working after reset? It happens.

You may need to contact Spectrum customer service by calling +1-833-949-0036 or chatting live with a representative. Need another internet option entirely? Take a look at the best internet providers below (yes, that includes Spectrum).

Best Internet Providers for Everyone

Everyone deals with internet issues, even big time fancy Hollywood people like Josh and me! And usually, the internet recovers quickly enough to get you back online before your career falls to pieces.

Search your zip code below to find reliable internet options where you live.

Spectrum Troubleshooting FAQs