Receive Mail & Packages | USPS (2024)

Receive Mail & Packages | USPS (1)

Enter a USPS Tracking® number in the search box to check the status of a package.

Track Your Package

Going out of town or want to change where your mail is delivered? Learn about all the ways to handle your incoming USPS® mail and packages and choose the best option.

Receive Mail & Packages | USPS (2)

Receive Mail & Packages | USPS (3)

Get Informed Delivery

Now both business and personal accounts can preview images* of mail and manage incoming packages on one dashboard without entering tracking numbers. From the Informed Delivery® dashboard, you can also sign up for text or email notifications, schedule delivery alerts, request Redelivery, enter USPS Delivery Instructions®, and more.

USPS Electronic Signature Online

Informed Delivery for personal accounts includes USPS Electronic Signature Online® (USPS eSOL®), a feature that allows you to digitally sign for incoming packages that require a signature including Priority Mail Express®, Signature Confirmation, and those insured for $500 or more. USPS carriers will leave your packages in your mailbox or at your preferred delivery location if they are too large to fit in your mailbox.

Get Started Nowwith Informed Delivery

*NOTE: Black and white (grayscale) images show the front of the outside of letter-sized envelopes and mailpieces that are processed through USPS® automated equipment.

Receive Mail & Packages | USPS (4)

Simple Ways to Manage Your Mail

Expand All

Standard Forward Mail & Change of Address

USPS is taking steps to increase security, combat identity theft, and further protect our customers' information. When you submit a change of address request online, you need to take additional steps to verify your identity:

  1. Opt in online to receive a verification code or link on your mobile phone OR go to a Post Office location with an acceptable photo ID to complete the identity verification process in person.
  2. Pay the $1.10 identity verification fee.

After your change of address request is approved, you'll get confirmation as well as instant access to valuable coupons provided by third-party retailers in your area. Your change of address request lasts for 12 months, but you can pay to extend it for 6, 12, or 18 more months.

Learn More about changing your address.

Premium Forwarding Mail

Taking a long vacation or an out-of-town assignment? For a weekly fee, you can have most mail sent to you each week with our Premium Forwarding Service Residential®. The temporary service is available for periods as short as 2 weeks and up to 1 year.

Learn More about Premium Forwarding Service Residential

Start Premium Forwarding

USPS Package Intercept

With USPS Package Intercept® service, you can redirect domestic packages, letters, and flats with a tracking or extra services barcode as long as the items have not yet been delivered or released for delivery. Either the sender or the recipient can request to have a shipment redirected as Priority Mail® back to the sender's address or to a Post Office™ location as a Hold For Pickup.

Learn More about USPS Package Intercept

Redirect a Package

Reserve a PO Box

Want to separate home and business mail or keep your address private? Reserving a PO Box™ is a great way to get your mail when and where you want it. PO Boxes are available in a range of costs and sizes. Just find one online near you, complete the application, pay with a credit card, and bring the printed form, your emailed receipt, and two IDs to the Post Office.

Reserve a PO Box

USPS Hold Mail

If you're going out of town for a while, you can submit a USPS Hold Mail® request online and we'll keep your mail safely at your local Post Office until you return. You can schedule the service up to 30 days in advance of your date or by 2 AM CST (Mon.–Sat.) on the start date.

For enhanced security, USPS now requires you to create or sign in to your USPS.com account to verify your identity and current address before submitting a new online USPS Hold Mail request.

Learn More about USPS Hold Mail service

Hold Your Mail

Hold For Pickup

Whether you’re shipping from a retail store or printing your own shipping label with postage, you can always elect to Hold For Pickup. Hold For Pickup allows the recipient to collect a package at the local Post Office. If you're the recipient and you'd like to redirect an incoming package to a Post Office for pickup, you can select Hold For Pickup using USPS Package Intercept®.

Get Started with Hold For Pickup

Schedule Redelivery Service

If we missed you when we tried to deliver your package or mail, you can get it redelivered by making a request online. Use the tracking barcode for your item and schedule Redelivery on a day that's more convenient for you. In select markets, recipients can also schedule Redelivery to a USPS® Smart Locker. If you have your tracking number, you can also schedule Redelivery via USPS Tracking®.

Schedule a Redelivery

USPS Delivery Instructions*

If your package doesn’t fit in your mailbox and you won’t be home to receive it, you can provide USPS Delivery Instructions online and authorize your carrier to leave it in a specified location. Just track your package and select “Delivery Instructions.” You can request that your package be left with a neighbor or held at a Post Office for pickup. For the cost of additional postage, you can have your package sent to a different domestic address. You can also change your shipping service option, upgrading to Priority Mail Express® service or Priority Mail® service, as well as add insurance and extra services.**

* Service is only available for packages sent domestically.
** Not available for packages sent to APO/FPO/DPO addresses. Other restrictions may apply.

Get Started with Delivery Instructions for your package

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');$('.expand-less, .expand-more').on('click touch', function(e){e.preventDefault();$(this).parents('.expand-unit').toggleClass('active');});});document.forms["track-package--form"].action="https://tools.usps.com/go/TrackConfirmAction";

Receive Mail & Packages | USPS (2024)

FAQs

Why do I keep getting USPS notifications? ›

Informed Delivery customers are automatically opted-in to email notifications from USPS Tracking® when there is an update on your package's delivery status ("Expected Delivery Updates"). They provide enhanced package visibility and security, keeping you informed on your package's status.

What to do if it says insufficient address? ›

Call the USPS support line at 1-800-275-8777 to connect with a Consumer Affairs rep. They'll assist you with packages marked as "insufficient address" and similar UAA endorsem*nts. (Be prepared to be on hold for a while.) Visit a nearby Post office and file a Missing Mail Search Request there.

How do you say I received the package? ›

I just received your package today. It looks as if everything is here. I will get to work right away. As you requested on the phone, I am writing to confirm that I received your package on April 4.

What if my informed delivery mail didn't come? ›

We ask that you allow several days for delivery after receiving the notification before reporting the mailpiece as missing. Users can click the link "Report missing mail" near the bottom of their daily Informed Delivery email to report a specific mailpiece was not delivered.

Why do I keep getting random packages in the mail? ›

When you receive a package that you didn't order, it may be a scam called "brushing". "Brushing" scams occur when bad actors send packages to publicly available names and addresses. If you receive a package or item that you didn't order, first confirm that it was not a gift that was sent to you.

How do I stop receiving mail that I don't want? ›

Simply check the box marked “Refused” on the back of the delivery notice, sign your name by the “X” and place it back in your mailbox.

Why does USPS keep saying invalid address? ›

Non-Registered Address: An address can be marked as invalid if someone hasn't verified their address with the USPS database. This invalid error can occur if people have moved and haven't registered their new home address. Without registering an address, USPS will mark the address as invalid when being searched.

Why does my address come up as undeliverable? ›

The address is incomplete, incorrect, or illegible. The addressee is unknown or deceased. The addressee refuses or fails to claim the mail. The necessary postage has not been paid.

Why am I getting an invalid address? ›

USPS Doesn't Recognize My Address!

If an address contains any incorrect data, it will not match a corresponding address in that database, and is therefore "invalid". Sometimes, an address will not validate because the address is marked as "vacant" by the USPS.

How do you say I received the mail? ›

1. Acknowledgment email subject line
  1. I've received your email.
  2. Acknowledging receipt of your application.
  3. Thank you for sending (whatever they have sent)
  4. Email confirmation – We have received your message.
  5. Thanks for sending us (whatever they have sent)
  6. Email acknowledgment – thanks for sending your documents!
Mar 22, 2023

What do you call the person receiving a package? ›

A recipient is the person on the receiving end of something.

How do you say I have mailed you? ›

Both are correct. “I mailed you” - this sentence is in past tense, an action happened in the past. “ I have mailed you” - this sentence is in present perfect tense, an action that is completed just before one speaks.

How accurate is Informed Delivery? ›

Informed delivery doesn't show all your mail and doesn't always accurately predict when items arrive.

Does Informed Delivery always show packages? ›

USPS informed delivery subscribers receive emails with a low-resolution, gray-scale digital image of only up to 10 pieces of mail a day. USPS informed delivery doesn't show customers all of their mail. Some letters arrive without ever showing up as a preview.

How do you tell if your mail has been delivered? ›

Informed Delivery is a free service from USPS that shows you preview images of incoming mail, as well as status updates about your incoming and outbound packages. You can see those notifications in a morning Daily Digest email, or at any time via the dashboard from your phone, computer, or the USPS Mobile® app.

How do I stop USPS notifications? ›

To no longer receive emails in your inbox, log into your account at informeddelivery.usps.com, select “Settings” from your dashboard, and uncheck the box titled “Turn on my Informed Delivery email notifications” under Daily Mail Updates.

Why did I get a message about a package I didn't order? ›

Notifying you about delivery. Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.

Why is there an alert on my USPS package? ›

Alert. “Alert” statuses show up when USPS experiences an uncommon issue during the delivery stages, such as a recipient's refusal or a problem with the destination address.

Why do I keep getting mail delivery subsystem emails? ›

When you get mail from a "MAILER-DAEMON" or a "Mail Delivery Subsystem" with a subject like "Failed Delivery" or similar, it means that an email you sent was undeliverable and has been "bounced" back to you. These messages are produced automatically and usually include a reason for the delivery failure.

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